iCloud Drive videos not downloading on my PC

I have uploaded a video directly to my iCloud drive, and I wanted to download it from a different PC. I logged into the iCloud browser, but whenever I try to download it, it starts, then after 2 seconds shows 'Failed - File Incomplete' on the file I am trying to download.

iPhone 11, iOS 14

Posted on Nov 2, 2020 2:02 AM

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1 reply

Nov 5, 2020 3:51 PM in response to withpaulina

Hey withpaulina,


We understand that you're having an issue downloading a file from iCloud Drive to your PC. If you haven't already, make sure the file has fully uploaded from the original device to iCloud. If it has, restart your computer and try once more. If the alert appears again, are you able to try using a different browser or network?


If you're still unable to download the file, you'll want to reach out to Apple support to look into this with you. They can be reached here: Get Support


Thanks for using Apple Support Communities.


Take care.

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iCloud Drive videos not downloading on my PC

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