Apple Mail stuck on moving messages (1 of 19).

I'm running Apple Mail on my iMac (Retina 5K, 27-inch, Late 2015) with Catalina version 10.15.7. This is not syncing with Apple Mail running on my iPhone, iPad Pro or MacBook Air and this message is fixed at the bottom of the left column "moving messages (1 of 19)".


I also have problems with the fans running fast and the iMac heating up, and have ensured that the air intake is clear. I've tried multiple re-boots with no effect. Any ideas on how to fix?

iMac Line (2012 and Later)

Posted on Nov 2, 2020 2:42 AM

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Nov 5, 2020 4:04 PM in response to Rudolf Hacker

Hi Rudolf Hacker,


Thanks for reaching out here in the Apple Support Communities. We see that you're having an issue with your mail not coming to your iMac, and being stuck on a "moving messages" step. Also, your fans are running fast and your iMac is heating up.

You've done good troubleshooting by restarting, and we have some other steps for you to try.


For the fans and heating issue, we recommend that you reset the system management controller (SMC). This reset won't affect any files on your Mac.

  1. Shut down your Mac, then unplug the power cord.
  2. Wait 15 seconds, then plug the power cord back in.
  3. Wait 5 seconds, then press the power button to turn on your Mac.


Before doing any troubleshooting with your email account, please make sure to back up your iMac so that your information will be safe. This article explains how to do that: How to back up your Mac - Official Apple Support


Once you have a backup, what you try will be based on what kind of account you have.

If it's an iCloud or other IMAP account, you can remove the account, and then add it back in again.

Add or remove email accounts in Mail on Mac - Apple Support


If you are using an Exchange account, you'll want to check with your Exchange server support to see if anything is causing the messages to not be moving to your Mac.


Take Care.





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Apple Mail stuck on moving messages (1 of 19).

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