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Can't sync my iPhone

I have an iPhone 7 and syncing with my iMac suddenly no longer works. I get a message that it can't be found on the network.

iPhone 7, iOS 14

Posted on Nov 2, 2020 9:09 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2020 8:04 AM

Hello danfromaz,


Welcome to Apple Support Communities. We understand that your iPhone stopped syncing with your iMac. You're in the right place for help.


To get started, let's rule out simple solutions. Have you tried restarting your devices normally?


Restart your iPhone   

Log out, sleep, restart, or shut down your Mac

Under: "Restart"



Also, let's make sure your devices are up-to date on software. If not, please back up your devices, and update by following these steps:


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Back up your Mac

How to update the software on your Mac



Also, check out these helpful links:


Sync your iPhone, iPad, or iPod using your computer

About syncing your Mac and your devices



Hope this helps. Kind regards. 

1 reply
Question marked as Top-ranking reply

Nov 6, 2020 8:04 AM in response to danfromaz

Hello danfromaz,


Welcome to Apple Support Communities. We understand that your iPhone stopped syncing with your iMac. You're in the right place for help.


To get started, let's rule out simple solutions. Have you tried restarting your devices normally?


Restart your iPhone   

Log out, sleep, restart, or shut down your Mac

Under: "Restart"



Also, let's make sure your devices are up-to date on software. If not, please back up your devices, and update by following these steps:


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Back up your Mac

How to update the software on your Mac



Also, check out these helpful links:


Sync your iPhone, iPad, or iPod using your computer

About syncing your Mac and your devices



Hope this helps. Kind regards. 

Can't sync my iPhone

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