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Autumn0121_ Author

Level 1

17 points

I can’t verify my identity with Apple Pay!

I cannot send or accept any Apple Cash from friends/family. My phone asks for a picture of my government issued ID. I’ve tried my ID many times and it fails to verify my information.

iPhone 11, iOS 13

Posted on Nov 2, 2020 2:05 PM

Top-ranking reply

mario49

Community Specialist

Posted on Nov 6, 2020 3:12 PM

Hello Autumn0121_,

It sounds like you're unable to use Apple Pay because you're unable to complete the verification process. For this scenario, we recommend following the steps shown in the 'If your application is declined because your identification information couldn't be verified' section shown here: How your Apple Card application is evaluated

We hope that helps.

Take care.

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I can’t verify my identity with Apple Pay!

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