My MacBook Air won't turn on

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Level 1

4 points

My MacBook Air won't turn on

I was working on my macbook air when it was plugged in, and it suddenly shut down. Now, I can't restart it. I've tried multiple combinations for restart such as "Command + Option + R + P + Start Button" or "Control + Option + Shift + Start Button" but none of them are working. I even tried to hold the Start Button for 10s. with my MacBook unplugged then I replugged it after those 10s. while maintaining the hold of the Start Button, but the issue remains the same. Now I don't have any other options and my MacBook will still not turn on. Any advice from the community here would be appreciated. Thank you!

Posted on Nov 2, 2020 5:47 PM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,849 points

Nov 2, 2020 6:28 PM in response to aurelienao

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To arrange a return, repair, or replacement: Returns & Refunds - Apple Store (U.S.,) and Mac Repair.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Product Service and Repair information.
Apple Service Programs.

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My MacBook Air won't turn on

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