PowerOn Recycling

Hey I just wanted to ask some of the people who've used this service before; what is the average time between when the audit is complete, and when you get any correspondence from the company?
My audit was completed on 2/23/14 and I still haven't had any follow-up from PowerON.

Thanks.

Donor3, on average, you should see a completed audit e-mail within 48 hours of the e-mail notification that they received the device. Give them to the end of today, and then if you don't hear anything from them after that, call them.

Alright, will do.
Appreciate the response, thanks.

Ther're not done scratching it up and finding blurry pictures of similar divices to send you. Be patient,

For anyone who sees this, I recently had a similar experience with PowerOn. What I ended up doing was asking them to send my MacBook Pro back to me. I then used the packaging they provided to send the computer to Gazelle, who quoted me more than PowerOn originally had and honored their quote once the computer arrived.

Poweron is a ripoff. I recently sent in my IPhone 4S which was in great condition. First of all, they took a MONTH before they got back to me and then they sent pictures of somebodty else's phone telling me my phone was damaged and they would only give me a fraction of their original estimate. My phone had normal wear and tear on the screen but the rest of the phone was pristine - never out of the case. They sent photos of scratching on the case whixh was a lie. I told them to ship it back. I'll sell it on Ebay

I wish I had read this thread before dealing with PowerON. I admit that PowerON has been very prompt, and I did appreciate that, but I do not agree with their auditing process.

I sent them a mid-2010 MacBook Pro. It was in very good condition. Before my Apple Care expired, I took it into Apple to get it checked out and they were even surprised at the excellent condition it was in. Sure it has a few MINOR scratches (when I say a few, maybe 4 or 5). The quote I was expecting was $447.75, but because of those minor scratches, they took off $165.98. That to me just doesn't seem fair. I accepted the lower quote because, after reading the experiences of others who have asked PowerON to return their items, I did not want to receive a broken/damaged computer.

I know it's my fault for not researching before sending my computer in, but I just want to warn anyone else who is thiking about using PowerON.

I have to add my voice - I wish I had read these before using Power On too. I sent them my iPhone 4s - it was in good shape - no scratches or dents worked fine, I just upgraded is all. the iPhone has been in a hard case with a protective covering on the screen since I left the store. Yet somehow when they assessed the phone it went from "good" condition to "Poor" with heavy damage/ scratches to the screen. ********. The best is they supplied a picture that shows no damage at all, sooo....??????

Don't use them, it's a scam pure & simple.

I decided to recycle my 2013 MacBook Air and get a MacBook Pro. I was offered $536 by Power On so I decided to give it a shot. My Macbook was in mint condition and looked like it had never been used. Power On received my unit and upon review honored their quote. I think the problem people are having is that they are over estimating the quality/condition of their devices. I also took the time to wipe the drive and make sure the Macbook was clean. I'm my opinion Power On is a stand up company and as long as your equipment is in good condition and working properly they will honor their quote.

I definitely did not over estimate the quality/condition of my MacBook Pro. It was in great condition with a brand new screen. It did have a miniscule scratch or two on the bottom, but other than that it was in awesome shape. I also wiped the drive and made sure the device was extra clean. Also, they did not change the condition of the device from the original "Good." They sent me a couple highly magnified pictures of my two tiny scratches and "faded" keys and lowered their initial offer by $165.

I know the company has to make money, but there are a lot better ways to get money from old devices. Out of all the reviews on this thread, there are maybe three or four positive experiences.I tell anyone that thinks about using Power On to look elsewhere.

Darwin consider yourself very lucky, you are one of only a very few, and attacking others here by blaming them for over estimating the condition of their device is bad form.

Perhaps you should re-read the entire thread again and pay attention. The issue isn't just about the offers for the computers; it has to do with blatent dishonesty. My situation mirrors many others. Our Macbooks were supposedly photographed with damages that were not on the laptops sent in, or several of us received pictures of laptops that were obviously not the the ones they sent in. My computer was downgraded by 300 dollars for a dent in the corner that I know wasn't there when I sent it in. And They sent my a picture of the dented corner. I turned down the offer and asked for the computer back. When I received it, there was NO dented corner at all. Not only were they dishonest, but someone screwed up and forget to dent the corner before they sent it back to me.

I still have the MacBook, sitting on the shelf here, in "undented" condition. I'm going to just donate it to a school.

I had a similar experience to many on this thread, in which PowerOn reduced their original estimate for my iMac from $135 to $74 for trivial or nonexistent damage. Those tempted to accept their offer should be warned that you will probably not get what they say you will get.

I received the amount of the original agreement from PowerOn for my first generation iPad. They notified me in good time that they woud "soon" be sending me an emailed gift card for the amount. BUT this "soon" turned into two months of waiting. Then it simply shows up. Even though I got the amount this seems to fit in with the pattern of unreliabliity and dishonesty. Apple needs to read them the riot act.

I can't speak to whether PowerON is a scam or not, but they clearly do not offer a great value to potential device sellers. They quoted me $492.75 for my mid-2010 MacBook Pro. When they received it, they said the condition was poor and offered me $120 less, at $372.50. The things they pointed out were in fact there (minor scratches, for instance). But they were a) very minor and b) things you'd expect to find on any non-mint condition laptop. I told them during the quote-making process that the device was not in mint-condition, but they seem to set their quote with unrealistic expectations so that they can then point to those failings as reasons to pay you far less than the quote.

While PowerON was quite happy to mark down their quote for minor blemishes. They were just as happy to fail to properly price the device in the first place. Their quote process takes into account only the stock MacBook Pro model; they ignore any upgrades (both OEM and user-installed) in setting their quote because they don't ask about them. For instance, when I ordered my MBP I opted for the Apple-installed customizations of the high-res screen and the faster HDD. I'm sure PowerON noticed these things when they did their audit, and I imagine they were quite happy.

I asked them to send back my device. At first they offered my $25 more. Then when I still refused, they sent it back. It arrived in perfectly fine condition with no further damage inflicted by the PowerON team.

Next I sent the device to Powermax. They quoted me a slightly higher price than the PowerON original quote, and after they inspected the device they paid me the full amount quoted. I should have gone to them in the first place -- I've bought from them before, and they are super responsive over e-mail, and when you call, a real person picks up the phone. The downside with Powermax is that you get a Powermax credit instead of cash or an Apple credit, but if you're planning on buying a new Apple device, you can buy it through Powermax and take advantage of their trade in program.