Apple ID

Hello,


here’s what’s been happening:


when I try to download an app and sign in to the App Store to download it. This happens... and I can’t enter my password.. obviously...

Please help

iPhone 8, iOS 14

Posted on Nov 3, 2020 6:09 AM

Reply
3 replies

Nov 3, 2020 6:15 AM in response to Josiah8

The screen shot is too dark to see very well. If you would provide a little more description of what you are seeing, it would help.


See if anything here helps.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.