I have 6 company IPADs that need to be factory reset but cannot do so because we do not have the Apple ID passcode for these IPADs due to the techs no longer being with us. Does anyone know how to help with this?
iPad mini, iOS 11
If the company is the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
If you switch to managed deployments and disallow the use of personal AppleIDs, you’ll never encounter this problem again. See -> Business - IT - Apple
I have 6 cooperate ipads that are locked due to old staff having been signed in. how do I factory reset these IPADs without their Apple ID Passwords?
