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So I’m trying to update my apps and it tells me I can’t because I need to verify my old number that is no longer available

Posted on Nov 4, 2020 7:18 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 3:58 PM

Hi Veronica5683,


We understand that you're running into an issue with updating your apps, and we'd like to help.


Just to make sure we're on the same page, are you using these exact steps to try and update your applications? Update apps or use automatic downloads


Are you being asked for a verification code after signing into your Apple ID on your device? If so, it sounds like you may be using two-factor authentication.


If you're using two-factor authentication and you need a verification code, this page outlines several alternate ways to get that code, if you don't have access to your trusted number: Get a verification code and sign in with two-factor authentication


We hope that helps. Take care!

1 reply
Question marked as Top-ranking reply

Nov 8, 2020 3:58 PM in response to Veronica5683

Hi Veronica5683,


We understand that you're running into an issue with updating your apps, and we'd like to help.


Just to make sure we're on the same page, are you using these exact steps to try and update your applications? Update apps or use automatic downloads


Are you being asked for a verification code after signing into your Apple ID on your device? If so, it sounds like you may be using two-factor authentication.


If you're using two-factor authentication and you need a verification code, this page outlines several alternate ways to get that code, if you don't have access to your trusted number: Get a verification code and sign in with two-factor authentication


We hope that helps. Take care!

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