My new 2020 Macbook running Mac OSx 10.15.1 crashes when it wakes up from sleep? i am not sure what is the issue

i have attached the diagnostic report, , has any one faced this issue , please let me know if there are any possible fixes, thankyou


Posted on Nov 4, 2020 9:42 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2020 10:15 AM

This is a kernel panic.

There is no evidence in the Etrecheck report of any known bad actors.


But kernel extensions alter the system at a low level.

I would try uninstalling the GlobalProtect extensions. They are built with the 10.10 SDK, and I wonder if they are involved.

Try uninstalling and see if the problems with sleep and the kernel panics remain or not.

4 replies
Question marked as Top-ranking reply

Nov 6, 2020 10:15 AM in response to isgusa

This is a kernel panic.

There is no evidence in the Etrecheck report of any known bad actors.


But kernel extensions alter the system at a low level.

I would try uninstalling the GlobalProtect extensions. They are built with the 10.10 SDK, and I wonder if they are involved.

Try uninstalling and see if the problems with sleep and the kernel panics remain or not.

Nov 4, 2020 10:30 AM in response to isgusa

Any reason why you are staying with 10.15.1? There were many bug fixes since that version.

You may want to make a backup and then download and rum the 10.15.7 Combo Update to bring your mac to yhe current version of Catalina.


To possibly find issues you can also run Etrecheck and post its full report here. Unlike the crash reports, it produces information that other users here can interpret and often find the cause of many issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My new 2020 Macbook running Mac OSx 10.15.1 crashes when it wakes up from sleep? i am not sure what is the issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.