Unable to Remove TV Provider in Apple TV 4k

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trom2000 Author

Level 1

8 points

Unable to Remove TV Provider in Apple TV 4k

Hi,

I am trying to remove the TV Provider in Settings > Accounts > TV Provider > Remove TV Provider. I have Comcast/Xfinity and I have removed them from my phone however the option on the Apple TV is grayed out and there is no response when I click on it.

I am trying to avoid resetting my ATV to factory so that I don't have to setup the ATV again.

We have two active Apple TVs both configured using my Apple ID (same as on iphone). I am only trying to remove from the 4K at this point.

Any help on this would be greatly appreciated as I am trying to fix an issue with the ESPN app and removing and readding the TV provider is one of the troubleshooting steps.

Apple TV 4K, tvOS 14

Posted on Nov 4, 2020 1:47 PM

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Answer 1

Top-ranking reply

anypats

Level 7

21,369 points

Nov 9, 2020 1:15 PM in response to trom2000

I had this same issue recently. I found that Xfinity's modem/router would automatically sign in. Try setting your iPhone to cellular and then use your phone's hotspot to connect your Apple TV. After that you should be able to sign out. After that change your connection back to wi-fi.

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Answer 2

sterling r

Community Specialist

Nov 9, 2020 9:19 AM in response to trom2000

Hi there trom2000,

We understand you'd like to sign out of your TV provider on your Apple TV, and we'd like to share a resource that can help.

Check it out here: Set up single sign-on with your TV provider on Apple TV

Specifically, the "Activate or deactivate single sign-on" section may help.

Cheers!

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Unable to Remove TV Provider in Apple TV 4k

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