Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Calls about cloud data breach

Tonight I've received 4 calls from 815 area code Frankfort, IL asking me to contact customer support about suspicious activity/breach of my icloud account. Is this legitimate call from Apple?

iPhone 8 Plus, iOS 14

Posted on Nov 4, 2020 4:59 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 4, 2020 5:01 PM

They are not legitimate.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 4, 2020 5:01 PM in response to Hazel_Valentine

They are not legitimate.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Calls about cloud data breach

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.