iPad constantly crashing!

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Level 1

8 points

iPad constantly crashing!

My iPad struggles to do any tasks, it's constantly crashing and overheating at times. I have made sure there are no tasks going on in the background and closing apps. It's on the latest software, this has been happening for a few months now. I'll have music playing, go to the safari or mail app and the music will start jumping, the webpage will stop responding, try to reload and then force quit out of the app and stop the music playing?

Has anyone else had this issue? Do I take the iPad back to apple?

Help!

iPad, iPadOS 14

Posted on Nov 6, 2020 2:40 AM

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Answer 1

ProustGiulio

Level 10

208,596 points

Nov 6, 2020 2:54 AM in response to ZD01

Something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS. To do this, create a full backup of your iPad (1), then restore it to factory settings and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

Regards

Giulio

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