I can still hear audio when the volumen is at Min using headphones.

When my Bluetooth headphones are connected and I turn the volume all the way down on my phone, why do I still hear audio? Is there a way to fix this so it goes silent when I tun down volume on my phone?



[Re-Titled by Moderator]


iPhone XR

Posted on Nov 6, 2020 3:09 AM

Reply
3 replies

Nov 10, 2020 1:52 PM in response to Burg5

Hey Burg5,


We understand that when using Bluetooth headphones, the volume never fully lowers or mutes. We'd like to help with this. If you haven't already, restart your iPhone to see if that helps: Restart your iPhone


If the issue continues, unpair your Bluetooth headphones and set them up again: Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch


If you're still having trouble, let us know more details:


  • Does this happen when you pair the headphones with another device? If so, you'd want to reach out to the headphone manufacturer.
  • Does the same behavior happen with other Bluetooth audio devices connected to your iPhone?


The more details you can provide the better we can help.


Take care.

Dec 16, 2020 1:58 AM in response to jeremy_v

Hi,


I’ve tested multiple devices for a while. It seems to be largely a problem with all Bluetooth headphones. If I reconnect the headphone multiple times, sometimes I’ll get lucky and it works. The issue is that it seems to be the same on multiple apple products but not any other eg windows laptops. Restarting the iPhone hasn’t helped.


I don’t know if this will help narrow down the issue but it seems to be an Apple problem rather than a problem with the headset in question.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can still hear audio when the volumen is at Min using headphones.

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