I ordered a iPhone 12 pro from 13 days and Apple did not send me the tracking number and confirmation email

I order a iPhone to Egypt from 13 days and no comfirmaton email was sent and no shipping email was sent

iPad Air, iPadOS 14

Posted on Nov 6, 2020 6:24 AM

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I have ordered an iphone and the order has been on processing for the past I have ordered an iPhone 13 pro max about a month ago and the order is still in processing, The money has still not been deducted from the debit card, Since a few days ago I keep getting an email from Apple stating that they are having a problem with my payment. I have checked the order status multiple times and it does not show any problem with the payment and shows that the Phone will arrive between 23rd November and 1st December. and the order status is on processing. What should I do now? There is still no guarantee that the phone will arrive on time and I'm going to be leaving the USA on December 2nd.
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1 reply

anypats

Level 7

21,363 points

Nov 6, 2020 7:55 AM in response to seraj146

If you bought it directly from Apple contact Support. If you bought it through a carrier then contact them.

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I ordered a iPhone 12 pro from 13 days and Apple did not send me the tracking number and confirmation email

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