Vertical black line when taking a photo

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Level 1

9 points

Vertical black line when taking a photo

Hi, I have an Iphone XS and up until today the front facing camera was working perfectly fine. Now whenever I take a picture there is a black line that comes up on the side of the screen, but when I zoom in it disappears. I haven't dropped it and it is a relatively new phone so I am not too sure how to fix it. I have shut down my phone and I have tried to factory reset but I am a bit unsure if that is going to help.

Do you think its a hardware issue, or should I try taking it to my local apple store.

Thanks !

iPhone XS Max, iOS 14

Posted on Nov 7, 2020 2:54 AM

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Answer 1

Top-ranking reply

LD150

Level 10

102,006 points

Nov 7, 2020 1:45 PM in response to deet0

If the line moves when you zoom or rotate then it sounds like a hardware fault on the sensor.

Your choices in my opinion are live with it and crop it out on edit, or apply for an out of warranty replacement phone from Apple store. This will be around 2/3 price of new, varies by location.

Contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

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Answer 2

LD150

Level 10

102,006 points

Nov 8, 2020 5:11 AM in response to deet0

If it is less than 12 months old or 24 months with Applecare+ then I don't see why not. They will examine it.

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Answer 3

deet0 Author

Level 1

9 points

Nov 8, 2020 2:21 AM in response to LD150

Thank you so much for your advice Peter, I will probably contact Apple Support and figure it out. If I wanted to fix it, do you think it would come under my warranty?

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Vertical black line when taking a photo

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