No Internet on LTE - IPhone 12 iOS 14.2

This is happening to my IPhone XR and my husband's IPhone X!!! At first I thought MMS was not working because we are connected to wifi most of the time, but after a few month's of messing around with our phones, I have found when our wifi disconnects our phones will show however many bars of LTE (2-4 typically) but we will not have any data at all. They both connect to 4G fine unless we toggle airplane mode a bunch of times with LTE selected. I did trouble shooting with Apple and they found "nothing wrong" and told me to go back to my carrier (tmobile). I actually have another ticket open with t-mobile now but this makes me wonder if it is an Apple problem... it started in Dec.

It very well could be that the area you live in is still sketchy for 5G. TMobile had me put phone in Airplane mode, reboot phone, turn it on, select LTE, turn off Airplane mode. Has been fine since then.

While using Cellular Data - Turning off the VPN and then back on after refreshing the data stream worked. Once the cellular data is refreshed, turning VPN back on no longer interferes with the cellular data.

I’ve been having this problem too. I’ve tried everything to fix it but it seems to be the 14.2.2 update that’s the problem. I have full credit and 2 bars constantly as well. I never had this problem with my old iPhone 8+. The iPhone 12 series suck when it comes to technical issues it happens way too often.

My IPhone XR must have updated last night and this morning no internet (LTE or WIFI). Tried everything and finally deleted my Express VPN from settings/general/VPN. The Express VPN app is still on my phone but not loaded into the settings. Voila, its back up and running perfectly. I had been fighting it for hours this morning.

I am having this issue as well! I’ve had a 7+ since 2015 and have had to Insurance on it a couple of times and just had to do it again almost 2 weeks ago and they sent me an 11. I kept getting that I wasn’t on a network and there was no internet connection even though I was on my WiFi so then they sent me a warranty replacement of another 11 and same issues. So I decided to bite the bullet and upgrade to the 12 pro max, same issues! Thank you to this forum bc I took off my Norton 360 and everything started working then I added the Norton back and it’s still working! It made no sense that my husband and son both have 11’s and had never had an issue like this, however they also didn’t have the Norton 360 downloaded! They need to educate all sale people on this, there were 4 people working on my phone at T-Mobile plus people at customer support, hopefully this fix stays and fixed it!!!

Ditto and here it is 6/27/21. Verizon referred me to Apple. Apple couldn't fix. Pretty frustrating when every help desk says they don't know about this issue and run you through a battery of diagnostics that always fail.

5G works on my spouses iphone (12 Max) but not on mine and they are telling me it's not a hardware issue. I moved my sim card from my spouses iphone to my new iphone and my new phone still did not work. I'm convinced it's the phone. Thoughts?

If you have a VPN, try deleting it and see if it fixes the issue, I just got a new I-phone 12 Pro Max and was having the same problem, had bars and was connected to WIFI but it said that I had no internet connection.

I deleted the VPN (Norton's 360) and voila everything works.

Howlnfox wrote:

1. I did answer your question in the first post, but let me be more specific.

Yes, my Cellular is on for Instagram. Again, I’ve done that several times, as well as made sure my Cellular was on for numerous other apps and that the Voice/Date was set for LTE.

2. I do not have any protection software on my iPhone.

3. There is no other Profiles on this phone.

4. The internet connection error/no connection happens intermittently and randomly, regardless on my LTE Signal strength, which leads me to believe this is an Apple software problem and not a service problem.

Actually, 4. leads ME to believe it is a network problem. Intermittent software problems are practically non-existent. Software works, or it doesn’t. If you could never get a connection I would be more likely to think software.

Who is your carrier? If you mentioned it I can’t find it.

I have full bars with LTE and I can’t get any of the videos to play on YouTube without buffering. I have updated my phone and reset my phone and turn the connection on and off. What give this is BS I shouldn’t lack any speed. Fix your **** apple.

Can you play other videos with LTE without buffering? If you cannot next try turning off Private Relay and see if that helps.

"Fix your shot apple." What does that mean. And who are you directing it to?

Ok, to be be clear this is a user-to-user technical support site operated by Apple. No Apple engineers or management is here. AlexDaMan is just a volunteer trying to help you. You said nothing as to what version you were even running so how was he supposed to know you did that? You are just making yourself look low class.

I went into the VPN settings and switched from att mobile security vpn to the Norton 360 vpn (even though both show as off). Made sure personal vpn was off, switched VPN on bottom from Secure VPN to Norton 260 (again, even though everything showed off) and now have internet. Hope this helps.

People all over the forums are complaining of this issue with ios 14.2. Apple says it has no record of this as an "emerging issue." I have been trying to get it fixed for 2 weeks so far.

What did your carrier say about this?