My Face ID is not working I cannot added

My face id I can’t add is not letting me and I don’t know why

iPhone X, iOS 14

Posted on Nov 7, 2020 7:52 PM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 12:03 AM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Reset Face ID by opening Settings ➔ Face ID & Passcode ➔ Reset Face ID


Axel F.

1 reply
Question marked as Top-ranking reply

Nov 8, 2020 12:03 AM in response to gitana1989

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Reset Face ID by opening Settings ➔ Face ID & Passcode ➔ Reset Face ID


Axel F.

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My Face ID is not working I cannot added

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