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Why is the download and update button grayed out? I can’t get the update


iPhone 11 Pro Max

Posted on Nov 8, 2020 11:39 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 12:26 PM

In addition to what dialabrain has recommended, C0olstorybro, is your iPhone connected to a good, strong, fast Wi-Fi connection?


You cannot update using Cellular, or even a Hotspot connection (at least not one offered from an iPhone).


Usually on the Update page, there will be information that will help us all know why the «update button» is «greyed out».

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Question marked as Top-ranking reply

Nov 8, 2020 12:26 PM in response to C0olstorybro

In addition to what dialabrain has recommended, C0olstorybro, is your iPhone connected to a good, strong, fast Wi-Fi connection?


You cannot update using Cellular, or even a Hotspot connection (at least not one offered from an iPhone).


Usually on the Update page, there will be information that will help us all know why the «update button» is «greyed out».

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