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Can't enable an iPod Touch after being lost for a long time

How do I discover and restore an iPod Touch that was found after being lost for an extended time (about a year) and is currently disabled? iTunes does not detect the device and the iPod needs to be connected to iTunes to be unlocked due to too many incorrect passcode attempts. No one remembers the passcode that was used, and it is owned by an autistic girl. The computer that originally was used to set up the device is long gone, and a much more powerful computer replaced it. (i.e. the version of iTunes and Windows 10, etc., is much more current.) Thanks for any hints you may offer.

iPod Touch (5th Gen)

Posted on Nov 8, 2020 3:47 PM

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Question marked as Top-ranking reply

Posted on Nov 14, 2020 5:05 PM


Hello Harp603,


Thanks for asking the Apple Support Communities for help with your disabled iPod Touch.


Please start with the procedure in this help article: If you forgot the passcode for your iPod touch, or your iPod touch is disabled - Apple Support


If your device still doesn't recognize your device after trying those steps in order, check this help article: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


Thanks and have a wonderful day.

2 replies
Question marked as Top-ranking reply

Nov 14, 2020 5:05 PM in response to Harp603


Hello Harp603,


Thanks for asking the Apple Support Communities for help with your disabled iPod Touch.


Please start with the procedure in this help article: If you forgot the passcode for your iPod touch, or your iPod touch is disabled - Apple Support


If your device still doesn't recognize your device after trying those steps in order, check this help article: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


Thanks and have a wonderful day.

Can't enable an iPod Touch after being lost for a long time

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