Outlook account keeps logging out

I have looked at Twitter feeds and Microsoft responses. They claim this is due to the fact that a given device is not "registered". The proposed fix is to authenticate the device (you must have the Microsoft Authenticator app installed on your iphone).

1. Go to msft.it/6016pGSFn and sign in with your Outlook account
2. You will be prompted to go to the Authenticator: it will generate a code, but I didn't have to use it. You then go back to the msft.... page in your browser and it should automatically refresh. But if you're using two devices to do this, you might need to enter the code.
3. Tick off the box "I sign in frequently on this device. Don't ask me for a code".

I've only just tried it so will see over the next few days if I still get signed out.

Still, Microsoft, if you're reading this, don't you think it's kind of stupid? If I weren't using this device frequently why in the world would I add my Outlook account info to the Mail app?! The problem does not seem to happen with the OneDrive app or the Microsoft Word app. So I suspect Microsoft just wants to force people to use their Outlook app - but I like Mail better, thank you very much.

To be fair it looks like it’s an issue Microsoft side. It’s currently trending on Twitter and is affecting all users regardless of device. People with the new Xbox are even reporting it. I wonder if it is something to do with the release of the new console.

I got it! As I tried to re type my password I saw I had "Mail days to sync" for one month so I changed to no limit, I think only outlook accounts have that options because my gmail account doesn't show it. Let's try it... I thought I was getting hacked but then when I checked logged in activity doesn't show anything and I have the 2 step verification so I always get a text if anybody tried to log in. I think this is our problem. Let me know~!

You have not mentioned if you are using iOS mail app or any other app.

You may --> Using app passwords with apps that don't support two-step ...

Exactly the same situation for me!

I have 3 outlook accounts, and I get logged out of the mail app several times a day on each one.

Its a shame that when apple do updates, they dont test them to make sure there aren't any bugs before unleashing them onto the public. It's obvious that it has to do with ios 14.1 & 14.2 as it only started happening after downloading updates.

Its also a shame that when questions get asked here, that there aren't enough high level contributors able to give concise answers to peoples problems, c'est la vie.

It’s also been doing this to me multiple times a day for the past week or so, I deleted my accounts via settings then tried to re-log in and it told me that I can’t use a personal account and has to be a work or school account? Just tried it again to screen shot it and let me log in with my personal account, but it’s very frustrating and has only been happening since the recent update🙃 I’ve changed my passwords and everything, it also keeps logging me out of my facebook app? Not sure if that’s an occurring issue for anybody as well?

It’s got nothing todo with the launch of the 12. This issue has been experienced right across the board. Having issues on a 11 pro model and iPad Pro 10.5. Also outlook has logged me out on my windows desktop and laptop email with this on going issue. It’s 100% a Microsoft issue.

Well your a one off. Had issues with both up to date windows machines with the issue. So looking more of an issue with Microsoft. This issue has been known to happen on android In the past. It’s something in relation to Microsoft Authenticator from what I’ve read. It’s like my devices keep getting seen as a new device and then throwing it out. Doing my head in. Have a few accounts on every device and putting in multiple passwords all the time is cooking my head.

Well the problem is still here...

I have multiple clients who ask me about this problem and every time it is a apple product... i did not have any problems with android or other mail clients.

I have the same problem with my accounts. this problem lays by microsoft and apple. because if i take a other mail client on my iphone everything works fine...

Same problem here I have a feeling it has to do with iOS 14 because although I’ve had the issue before on other versions but none have been as constant and persistent as on iOS. I am also having this issue mainly with my Outlook based accounts

I've just went to call someone and half of my contacts have now deleted.. whether the other issue is microsoft or not, something is going on with apple update, honestly so frustrating because I have no idea what numbers I need that I may not have now, the contacts have just vanished -.-

Me too! I’m using the IPhone mail account and I have a few email accounts. Mine keeps logging out of one specific email. I initially thought maybe my email got hacked so changed the password but it kept happening. I tried to delete the account and add it again but no difference. Just keeps saying ‘no password provided for outlook’. I think it only started since I updated my phone to IOS 14.2.

Contacted apple...they said it’s because of outlook so contact them....contacted outlook and they claiming they have no hold whatsoever over the iphone mail builtin app and I need to contact apple....guess we’ll just have to wait until someone takes action and resolves the issue

Oh I’m so glad I found this thread. Thought I was going mad! Looks like we’ll have to wait until Microsoft sort something out.

I’m currently using the mail app on iPhone is anyone using outlook? Does it happen on that?

I have the same problem, with the Apple Mail app, on an iPhone 12 and 6th generation iPad. Both devices are running iOS 14.2. The problem started after I updated to iOS 14.2. I downloaded the Outlook app for my three (Microsoft) email accounts. I have no problem with the Outlook app, so I think it is an iOS problem.