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itunes says 'the ipod cannot be synced A duplicate file name was specified?

it says this - 'the ipod cannot be synced. A duplicate file name was specified' every time i plug in my ipod, i have not downloaded a new itunes recently, nor do I have a new ipod, this came from completely out of the blue.

Windows XP

Posted on Jul 25, 2010 3:17 PM

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43 replies

Dec 16, 2011 10:12 AM in response to EllieVanVeen

I have the same problem. I have fixed and scanned my ipod classic countless times, restored, reset even tried assigning the ipod to a different computer and still I can only use about 5gb of my 160gb memory. I have paid to speak to the Apple Support who couldn't sort it out and didn't seem to have any real idea what the problem. When I took into the Apple store, their proposed solution was to sell me a new one!!!! I don't think so!


Hoping that by adding to these posts that I might add to the complaints about this problem and persuade Apple to actually help us all.

Anyway off to fix and scan, reset and restore AGAIN. If it hadn't been so expensive, I wouldn't be wasting so much valuable time on trying to sort it out.

Aug 2, 2012 10:34 AM in response to victoriafromhallaton

I have tried every solution offered to fix this problem- dozens of resets and restores, drive clean ups, new usb cables, different ports, etc, etc. I'm just completely disgusted that someone from Apple can't come on this board and offer a real solution. I paid $400 not six months ago for my 160gb and now, through no fault of my own or my computer's, it's been rendered a piece of junk! On top of the money I spent on the device, I spend hundreds of $'s buying music at Apple and they do nothing to fix the problem!!! I'm so sick of hearing Steve Jobs being canonized- this is just another big company that enslaves its workers and treats it's customers like crap.


...Victoria, I'm curious if you were ever able to get yours working?

Aug 2, 2012 11:07 AM in response to SKULLYARD

Thank you, but no, no photos. I have about 90 gigs of music in my library. I got the "160" (which doesnt actually hold 160) to better accomodate my collection. I only tried to restore in the first place because I was having skipping issues. I fixed all my tags, but about 10% of my songs would play for about twenty seconds, then skip to the next track. I guess I should have left bad enough alone.

Jun 10, 2013 9:41 AM in response to rosiebudbud

It depends on what version of what operating system your computer is on... Without that info you can try opening iTunes and clicking Edit > Edit Preferences and then click on the Device tab. Once in the device tab you'll see a window with a bunch of device backups listed, you gotta select and delete them.

If you have 2 iDevices with the same name iTunes won't let you dot that so you'll have to rename one (I'd suggest making the newer one a Jr. myself).

If you're on Windows 7 or Vista you can also go to C:\Users\<username>\AppData\Roaming\iTun… and delete the iPod and/or iPhone and/or iPad folders (while iTunes is not running) and then start all over too. It won't mess up your music or purchases at all, just gets rid of all of your device info.

itunes says 'the ipod cannot be synced A duplicate file name was specified?

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