Problem with restore the iPhone “iPhone” to its factory settings.

Question

Problem with restore the iPhone “iPhone” to its factory settings.

During the extracting of the software iTunes can recognize the serial number of device, while beginning the process of verifying the software it shows n/a device number. On the screen of the iPhone I see the logo Apple and a long bar without any color filling as during the regular process of restoring software. What is the reason why iTunes loose the serial number of the device during the beginning of verifying the iPhone?

Thank you

Posted on Nov 9, 2020 7:28 AM

Reply

Answer 1

sterling r

Community Specialist

Nov 16, 2020 10:41 AM in response to Lordsirius2007

Greetings, Lordsirius2007!

Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue restoring your iPhone with iTunes on your computer. Check out this article If you can't update or restore your iPhone, iPad, or iPod touch. This article will give you the steps you can take for issues restoring your device through iTunes, as well as the next steps to take if you continue to have issues.

Cheers!

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Problem with restore the iPhone “iPhone” to its factory settings.

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