iTunes stopped recognising my iPhone14
I purchased an iPhone 14 and it is currently running iOS 16.6. I just set it up yesterday using my MacBook Pro 9.2 that is running MacOS Sierra 10.12.6 using a back up I did of my iPhone SE earlier. The set up went well, everything was transferred and the phone was working fine. I was using the physical SIM. After the install I went to my provider and they added my other number to the new phone using the eSIM. The eSIM phone number used to be on an Android phone.
Now when I plug the phone in to my Mac iPhotos can see the iPhone and the photos on the phone however iTunes gives me the following message:
iTunes cannot read the contents of the iPhone “Dziadzan (2)”. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings.
On the left hand of the box containing the message it says Phone number and serial number. It sees the physical SIM number that I set the phone up initially however it does not list the eSIM number that was added today.
I have tried changing the USB port, the cable, I have removed the trusted devices and went through the trusting process again twice but that has not made a difference, I have searched for updates for my computer but there are none so I am running the latest versions available to me.
I am loathed to reset the phone completely as I will have to go through the set up and the eSIM set up again.
Any advice?
iPhone 14