I have received a replacement iPhone XS Max from Asurion because I had cracked the old one, but it is not being recognized by iTunes on my MacBook Pro, thus cannot back it up there. It backs up okay to the cloud. I used phone to phone transfer for the data, however, I don't understand why it won't connect to iTunes. It is actually the second replacement they've sent me, and I have the same problem. Apple support has been unable to help. Can anyone help?
Connect iPhone to Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
Connect iPhone to Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
New iPhone Xs Max
