I have received a replacement iPhone XS Max from Asurion because I had cracked the old one, but it is not being recognized by iTunes on my MacBook Pro, thus cannot back it up there. It backs up okay to the cloud. I used phone to phone transfer for the data, however, I don't understand why it won't connect to iTunes. It is actually the second replacement they've sent me, and I have the same problem. Apple support has been unable to help. Can anyone help?
Connect iPhone to Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
New iPhone Xs Max
