You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ITunes not recognising my replacement phone

I am plugging my replacement iPhone 7 plus into my mac and nothing is happening apart from it charging , the device is not being recognised by iTunes

Does anyone have a solution?

iPhone 7 Plus

Posted on Jul 25, 2020 4:18 AM

Reply
2 replies

Jul 26, 2020 6:35 AM in response to JPSimo

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

ITunes not recognising my replacement phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.