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ITunes not recognising my replacement phone

I am plugging my replacement iPhone 7 plus into my mac and nothing is happening apart from it charging , the device is not being recognised by iTunes

Does anyone have a solution?

iPhone 7 Plus

Posted on Jul 25, 2020 4:18 AM

Reply
2 replies

Jul 26, 2020 6:35 AM in response to JPSimo

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

ITunes not recognising my replacement phone

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