MacBook Pro late 2016 15inch Flexgate issue

Is there any chance that the repair programme will be extended to the 15inch MacBook Pro’s?

MacBook Pro 15″, macOS 10.13

Posted on Nov 9, 2020 10:14 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2020 10:19 AM

MacMikel wrote:

Is there any chance that the repair programme will be extended to the 15inch MacBook Pro’s?


What I can say—

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.


Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/




Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback



A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country




An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.


1 reply
Question marked as Top-ranking reply

Nov 9, 2020 10:19 AM in response to MacMikel

MacMikel wrote:

Is there any chance that the repair programme will be extended to the 15inch MacBook Pro’s?


What I can say—

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.


Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/




Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback



A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country




An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.


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MacBook Pro late 2016 15inch Flexgate issue

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