Share my location unavailable

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Level 1

8 points

Share my location unavailable

I cannot get ‘Find My’ to work on my new 8th gen iPad (ios14). Just wasted an age ‘talking’ to Apple support on chat. The first person asked me if I was connected to WiFi (!) then suggested a forced restart. The second is still asking what device I lost? My dog was more help. On find my... it keeps telling me I have to sign in. Under location settings i can’t switch share my location on or off and I keep getting the error message ‘share my location unavailable’. Help!

iPad, iOS 10

Posted on Nov 9, 2020 4:33 PM

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Answer 1

Brian_P7

Community Specialist

Nov 18, 2020 10:32 AM in response to GreenstuffC

GreenstuffC,

We appreciate you keeping us posted. Because of the nature of this issue, we recommend that you team up with us here: Get Support

Take care!

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Answer 2

Nov 16, 2020 4:14 PM in response to GreenstuffC

Hi GreenstuffC,

Thank you for reaching out to us. We understand the importance of Find My working as expected, rest assured that we’ll do our best to assist you.

The article below can guide you on how to share your location with Find My.

Find friends and share your location with Find My

Do you have Content & Privacy Restrictions enabled? You can confirm this by going to Settings > Screen Time > Content & Privacy Restrictions.

If yes, are you able to switch on the "Share My Location" feature if you disable Content & Privacy Restrictions? This detail can help us further isolate the issue.

Take care!

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Answer 3

GreenstuffC Author

Level 1

8 points

Nov 17, 2020 7:54 PM in response to Nicholas_B2

Thank you. It I don’t have screen time on and contents and privacy is disabled. When I last spoke to Apple, I asked the support desk about this complaint being widely reported by Apple customers and was told that all “Apple devices are different, all built differently”! I thought that was humans not computers! So I don’t hold out much help from Apple. BT told me IOS14 had caused many problems and they were hoping for another software update to sort them.

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Share my location unavailable

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