iOS/iPadOS fails to authenticate gmail account

Following password updates and setting 2 factor authentication in my gmail accounts on my ipads (iOS 12.4.9 (Air) and iPadOS 14.2 (Pro 11") I get the message "Email Address Mismatch The email address you entered does not match your account". I have followed the advice in a previous post and run https://accounts.google.com/DisplayUnlockCaptcha but it fails to work (I'm not sure ir first asks me which account I'm using - I just get a standard user name request, followed by password and the 2 step authentication code entry) and I just get a repeat of the mismatch message. I have tried deleting the account from my iPadOS 14.2 system and reinstalling it, but I get the same problem and can't reinstall the account. I have tried an app password, but that doesn't work either. However, thunderbird on my PC has worked as has my iphone 7 running iOS 14.2... but they were set up first. My MACbook running 10.15.7 also works. So neither ipad can access my main gmail account at the moment( - disaster)... any ideas

iPad Pro 11-inch Wi-Fi

Posted on Nov 10, 2020 5:12 AM

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Nov 17, 2020 9:29 AM in response to Jaranium

Hello Jaramium,


It sounds like you are unable to authenticate your Gmail account on your iPads. We understand how concerning this is for you and we are here to help.


First, let's go to Settings > Mail > Accounts > Gmail > Delete Account. This will not erase any of your google data. Restart your device and set up your email account using this article: Add an email account to your iPhone, iPad, or iPod touch


If the issue persists, let us know if you are receiving the exact same error.


Cheers!


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iOS/iPadOS fails to authenticate gmail account

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