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brookensmith Author

Level 1

4 points

Disabled iTunes account

How do I reactivate my account? I am unable to download any app back onto my phone and I am also unable to add a valid payment method I have been using for years??

iPhone X, iOS 14

Posted on Nov 10, 2020 7:13 AM

Top-ranking reply

Ferd II

Level 10

104,761 points

Posted on Nov 10, 2020 7:14 AM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

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Disabled iTunes account

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