You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unable to log into TSB Business banking, server issue?

Whilst I can access the online personal banking on TSB, if I click on Business banking then safari comes up with an error message:


Access Denied

You don't have permission to access "http://www.tsb.co.uk/business/" on this server.

#18.9a2a1202.1605023166.d1d9abd


I have tried deleting cookies and removing safari extensions, but this did not help. Also made sure cookies and popups weren't being blocked.


Any ideas?


Thanks

iMac Line (2012 and Later)

Posted on Nov 10, 2020 7:55 AM

Reply
13 replies

Nov 12, 2020 10:45 AM in response to si_inquiry

I don't know if the problem is with Safari or not. Can you get access using another browser? If it is Safari, sometimes the problem resolves with an update of Safari. However, since Safari is part of the operating system is is normally not able to be updated individually, only as part of a system update. Even then, it may not work. This is because web developers write their software to work with specific browsers and for some reason, Safari is often not on their list. There is nothing Apple can do about this.

Dec 18, 2020 9:07 AM in response to quarryman77

This is not an unusual complaint. Web site engineers write their software to work with specific browsers. For some reason, they often choose to not be compliant with Safari. This is not an Apple problem as Apple has no control over the millions of web sites on the internet. You can hope that your web site's developers eventually update their site to work with Safari, or you can continue to use another browser that does work. If you are interested to do so, you could ask the wen site provider why one of the most used browsers does not work.


Jan 12, 2021 3:06 AM in response to si_inquiry

The same for me.


Every time I try to access TSB I get this message:


Access Denied

You don't have permission to access "http://www.tsb.co.uk/personal/" on this server.

Reference #18.d0d3dead.1610449346.d6cd7b


It is now the 12 January 2021 and I am using a Mackbook Pro Late 2013 and using macOS Big Sur. It happens on both Safari and Chrome with me.


I can use the website without any problems using Safari on my iPad Pro 12.9 2020 though, which is really weird!!


Could it be that macOS Big Sur is the problem here, and if so will Apple fix this soon!?!


It would be good if Apple could please respond and fix this issue!!!!


unable to log into TSB Business banking, server issue?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.