freeze in 30-60 seconds on a macOS Catalina when connecting bluetooth headphones

Hello everybody, I use a MacBook Pro 2018 (Catalina 10.15.7), the lags started a month ago and to this day they enrage me.


The problem itself is that when you connect any bluetooth headphones (JBL Live650BTNC or AirPods with wireless charging case), a freeze occurs (not every time, but very often),I can not play any audio, video or reload a web page, the whole browser freezes, and the system starts to strain, after 30-60 seconds Safari starts working and everything goes back to normal. ALSO, there were some random headphone disconnections in the middle of work.


I tried all the methods: I completely rebooted the bluetooth, deleted the .plist, rebooted NVRAM or PRAM and SMC, downloaded Hardware_IO_Tools_for_Xcode and, using the Bluetooth Explorer utility, made a force restore, switched to another profile, it had the same situation. I noticed that this problem manifests itself in the second half of the working day, when the Mac is more loaded, perhaps this affects.

Sometimes when cleaning junk with Clean My Mac, everything returns to normal.


Here are some logs from the console at the moment of unsuccessful connection of headphones:

  • error 18:00:02.662935+0200 com.apple.WebKit.WebContent 0 is not a valid connection ID.
  • CoreBluetooth isn't advertising for client type 9
  •  AudioObjectAddPropertyListener: no object with given ID 0
  •  AudioObjectHasProperty: no object with given ID 0
  • fault 17:33:46.413083+0200 Google Chrome Helper (GPU) Couldn't read values in CFPrefsPlistSource<0x7fab1ee07570> (Domain: kCFPreferencesAnyApplication, User: kCFPreferencesCurrentUser, ByHost: No, Container: (null), Contents Need Refresh: Yes): accessing preferences outside an application's container requires user-preference-read or file-read-data sandbox access
  • error 17:34:18.737067+0200 kernel Sandbox: bluetoothd(170) deny(1) mach-lookup com.apple.server.bluetooth


Software installed on my laptop(maybe this will help): VS code, Skype, Telegram, ZXP Installer, AppCleaner, Backup and sync from Google, CleanMyMac X, Figma, Macs Fan Control, coconutbattery, Nicepage, Discord, MongoDB Compass, uTorrent Web, VLC, Postman, Spotify, Keka, Trello, zoom.us, Adobe Package, steam, Upwork, NTFS for Mac, Bluestacks, Chrome, Opera, MAMP, Viber, Turbo boost switcher, Final Cut Pro, Disk Inventory X, Cinebench, Flume, Color Note, and the rest of standard programs...


Maybe someone has encountered this problem? The only way out that I see is reinstalling macOS, but maybe there is another solution?

MacBook Pro with Touch Bar

Posted on Nov 10, 2020 8:27 AM

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Nov 17, 2020 9:26 AM in response to Leonov_Svyatoslav

Hi there, Leonov_Svyatoslav.


It appears that your 2018 MacBook Pro is running more slowly than you expect. Thank you for listing the troubleshooting you've tried, and we're glad to help with this.


If your Mac runs slowly - Apple Support -- This article provides further steps to use to help locate the problem.


How to use safe mode on your Mac - Apple Support -- If your Mac is still running slower than expected, restart your MacBook Pro in safe mode. Then, depending on whether or not the issue remains, apply the additional steps below:


"If the issue continues in safe mode


If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.


If the issue doesn't continue in safe mode


If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.


If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.


If updating your software doesn't help, try any of these solutions:

  • Test your login items.
  • To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
  • Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
  • Reinstall macOS.


If you still need help, please contact Apple Support."


Take care.

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freeze in 30-60 seconds on a macOS Catalina when connecting bluetooth headphones

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