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Level 1

8 points

Billed twice

I originally upgraded to 50GB iCloud storage for .99 a month then increased it to 200GB for 2.99 a month. I’m still getting charged the .99 a month. How do I stop that?

iPhone 11

Posted on Nov 10, 2020 5:12 PM

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Level 10

88,431 points

Posted on Nov 11, 2020 1:10 PM

Are you certain you successfully upgraded?

If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

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3 replies

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Level 10

88,431 points

Nov 11, 2020 1:10 PM in response to helenni

Are you certain you successfully upgraded?

If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

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Level 1

8 points

Nov 12, 2020 1:30 PM in response to zinacef

Positive. I’m getting charged for it and it’s reflecting on my phone

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Level 10

88,431 points

Nov 12, 2020 1:53 PM in response to helenni

Next step - Get Support.

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Billed twice

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