I can't get my mp4 video onto my iPhone through iTunes

I can't get my mp4 video onto my iPhone through iTunes it just freezes

Windows, Windows 10

Posted on Nov 11, 2020 1:34 AM

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3 replies

Level 10

431,512 points

Nov 11, 2020 1:44 AM in response to Wahab_Rafique

You need to explain what you mean by "Freezes"

Connect iPhone to Computer

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

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Nov 11, 2020 1:54 AM in response to SravanKrA

Never mind i just have to re convert it which i did now the problem is solved

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Nov 11, 2020 1:49 AM in response to SravanKrA

I have two mp4 files I have to move them to my iPhone one of them went so fast it was a 6 seconds video & the other one which was 4 seconds is not transferring to my iPhone

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I can't get my mp4 video onto my iPhone through iTunes

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