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App Library messed up

The apps in my App Library got messed up! The apps are not in their correct category anymore. It seems almost everything are under “Others”. This is not like this yesterday please fix it asap

iPhone 11 Pro, iOS 14

Posted on Nov 11, 2020 3:48 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2020 4:39 PM

Hey belliepepper,


We're glad you thought to ask Apple Support Communities about the issue you're having with the organization of the App Library. If you haven't already, restart your iPhone to see if that helps: Restart your iPhone


If the issue continues, offload one of the apps, then reinstall it to see if that places it in the correct folder. Offloading an app will keep your data in place while removing the app only. Tap Settings > General > iPhone Storage, locate the app in the list and tap it once. From here tap "Offload App", and when the option appears, tap "Reinstall App". Did it place it in the correct folder?


If not, let's use a computer to reinstall the software. We'll connect to a computer and choose "Update" when prompted. This will reinstall the software while keeping your data in place. To be safe, we still recommend having a back up in place: How to back up your iPhone, iPad, and iPod touch


When you're ready, follow the steps under "Put your device in recovery mode and set it up again" choosing "Update" when prompted: If you can't update or restore your iPhone, iPad, or iPod touch


If the issue continues after those steps, we recommend reaching out to Apple Support to look into it further. They can be reached here: Get Support


Thanks for using Apple Support Communities.


Take care.

3 replies
Question marked as Top-ranking reply

Nov 17, 2020 4:39 PM in response to belliepepper

Hey belliepepper,


We're glad you thought to ask Apple Support Communities about the issue you're having with the organization of the App Library. If you haven't already, restart your iPhone to see if that helps: Restart your iPhone


If the issue continues, offload one of the apps, then reinstall it to see if that places it in the correct folder. Offloading an app will keep your data in place while removing the app only. Tap Settings > General > iPhone Storage, locate the app in the list and tap it once. From here tap "Offload App", and when the option appears, tap "Reinstall App". Did it place it in the correct folder?


If not, let's use a computer to reinstall the software. We'll connect to a computer and choose "Update" when prompted. This will reinstall the software while keeping your data in place. To be safe, we still recommend having a back up in place: How to back up your iPhone, iPad, and iPod touch


When you're ready, follow the steps under "Put your device in recovery mode and set it up again" choosing "Update" when prompted: If you can't update or restore your iPhone, iPad, or iPod touch


If the issue continues after those steps, we recommend reaching out to Apple Support to look into it further. They can be reached here: Get Support


Thanks for using Apple Support Communities.


Take care.

App Library messed up

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