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Tried several attempts to update 14.2os on my iPad Pro 9.7 (less than 2 yrs old), and it downloads, but gets slowed up in "preparing update",... before I get the "Failure" notice. I have turned off the Automatic updates and rebooted. No luck on any. BTW, I have plenty of memory. What else can be wrong?
iPad Pro 9.7-inch WiFi, Cellular
Hey there Grettagirl,
Let's see how we can help with your iPad Pro and the issue updating. With each update, new features are added to secure and improve your iPhone experience.
Check out these great guides we have that go over great troubleshooting steps when you're unable to update your iPad:
If you can't update or restore your iPhone, iPad, or iPod touch
If your iPhone, iPad or iPod touch won’t update
If you continue to have issues with updating your iPad, let us know!
Take care.
Hey there Grettagirl,
Let's see how we can help with your iPad Pro and the issue updating. With each update, new features are added to secure and improve your iPhone experience.
Check out these great guides we have that go over great troubleshooting steps when you're unable to update your iPad:
If you can't update or restore your iPhone, iPad, or iPod touch
If your iPhone, iPad or iPod touch won’t update
If you continue to have issues with updating your iPad, let us know!
Take care.
Thank you, thank you. I have been trying for weeks on my own to upgrade my iPad Pro to 14os. After having no problems what-so-ever with updating my iMac and my iPhone, I was extremely frustrated with all the failures on my iPad.
After response from the support team, I connected my iPad directly to my iMac, found the device in Finder and then followed the instructions to update the iPad from my iMac. I had tried to do this before, but mistakenly connected and tried the updating process right on the iPad. This time I did it all from the iMac. It was simple, and it worked!
I cannot update 14os software on iPad Pro 9.7.
