MacBook screen randomly turns dark- have to restart to get it to turn back on

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Level 1

4 points

MacBook screen randomly turns dark- have to restart to get it to turn back on

My MacBook screen has been randomly turning dark. It is not a brightness issue, because the sounds, keyboard lights and touch bar work just fine. If I use the Touch Bar to adjust brightness when it goes dark, it doesn’t do anything. I even changed the settings for the screen to never turn off to test this and it still goes dark. I have to restart the Mac when this happens and it happens at random times depending how I adjust the laptop or my screen. There have been issues with restarting it too, being sluggish and requiring multiple resets, being plugged into a charger, to work. Help?

MacBook Pro 15″, macOS 10.15

Posted on Nov 11, 2020 7:10 PM

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Answer 1

Kappy

Level 10

361,849 points

Nov 11, 2020 8:08 PM in response to ccllehcor10

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To arrange a return, repair, or replacement: Returns & Refunds - Apple Store (U.S.,) and Mac Repair.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Product Service and Repair information.
Apple Service Programs.

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