Iphone 8 repair

If it is only the battery (and health of 80% suggests it is) then he is lying. It is possible though that it is the charging circuit that has failed (the phone should still work at least for a short time on battery with 80% health). Does the battery charge at all? If not, have you tried a different charger and USB cable?

Do you have any actual apple locations nearby?

I'd say no, if they can't just replace the battery at standard battery replacement cost, they should send it back.

In UK, we have many repair shops (not authorised) who will replace the battery. If you can find someone local who has a good reputation, that you can take it into, it might be better than somewhere you have to send it to.

I took my phone in (uk) for the same original fault, the authorised repairer would not fix it and got me to send it to apple. Apple said it wasnt a battery issue and wanted £346 to repair it so I paid as 3 (my provider) said they covered the repair cost (13 month old phone).

The invoice from Apple says it was repairable damage so 3 will not pay. Apple never mentioned damage in any of their communication.

I am now £346 out of pocket!!!! What's going on!!

Take it back to the country where it was originally sold for service.

I took my phone in (uk) for the same original fault, the authorised repairer would not fix it and got me to send it to apple. Apple said it wasnt a battery issue and wanted £346 to repair it so I paid as 3 (my provider) said they covered the repair cost (13 month old phone).

The invoice from Apple says it was repairable damage so 3 will not pay. Apple never mentioned damage in any of their communication.

I am now £346 out of pocket!!!! What's going on!!

What is going on is your phone is out of Apple’s warranty .

However in UK under consumer protection the retailer Three is responsible way past 12 months. As this has not lasted as long as you would reasonably expect frim a top end product then you should ask for a partial (like 2/3) refund of your repair cost based on your expectation of how long it should have lasted (like 3 years) which will probably be refused by Three.

Three have an alternative dispute resolution (ADR) agent and you should google them and open a case quoting consumer protection act.

If that fails you could give 28 days notice that you will go for a small claim in a county court but expect to be up against a QC.

The above does not represent legal advice which I am not qualified to give.

Thanks Peter. 3 WILL pay for the repair, I believe, but not damage and as Apples invoice has the words "repairable damage" they are hesitant to pay out. My major grief is with Apple as they did not and have not informed me that there was any damage as I would not have sanctioned the repair if so. Apple has not or will not send me a repair log identifying the actual cause of the fault. But, if they are saying it is damage I have no idea as to why as I am extremely careful with all my possessions and it looked as new when sent in.

If Apple have asked me to pay for a REPAIR but believed it was damage then they should have stated exactly that.

Thanks again.

Yes I just unwittingly answered your duplicate post.