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Why can't I delete photos from my iphone?

I want to download pictures from my iPhone to my PC. Says iPhone storage is full and icloud allowed is getting full. Trying to delete or move some but won't allow. Tried to import from Photos, didn't work.


iPhone 7, iOS 13

Posted on Nov 12, 2020 12:21 PM

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Question marked as Best reply

Posted on Nov 12, 2020 1:07 PM

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

2 replies
Question marked as Best reply

Nov 12, 2020 1:07 PM in response to SusieQ519

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

Nov 12, 2020 1:08 PM in response to SusieQ519

You cannot increase storage of the iPhone. However, you can optimise iPhone Storage by using iCloud Storage. Save space on your device

Settings > [your name] > iCloud Tap Photos > Choose Optimize [device] Storage Set up and use iCloud Photos - Apple Support


You can buy iCloud Storage. --> Buy more iCloud storage - Apple Support

You can manage your storage --> How to check the storage on your iPhone, iPad, and iPod touch

Manage your Storage --> Manage your photo and video storage - Apple Support


Your photos are always available on both iPhone and iCloud. You delete it on iPhone it is gone from iCloud and vice-versa. To save space on your iPhone use Optimised iPhone storage. Remember, if you delete in one it is deleted everywhere.


Get started with iCloud Photos:

  1. Tap Settings > [your name] > iCloud > Photos.
  2. Turn on iCloud Photos.
  3. Select Optimize iPhone Storage to save space on your device.

With Optimize Storage, smaller, space-saving photos and videos are kept on your device while all of your original, full-resolution versions are stored in iCloud. And as long as you have enough space in iCloud, you can store as many photos and videos as you want.



How to check the storage on your iPhone, iPad, and iPod touch



Why can't I delete photos from my iphone?

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