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Level 1

8 points

Curration process of my photos library is frozen and Photos won't start the facial recognition feature

Hello,

I just got the 2015 Mac Book Air from my sister but it doesn't have enough capacity for all the photos I had on my iPhone.

I created a Photo library on an external hard drive however the "curration" fonctionnality of the Photos app seems frozen and the facial recognition feature won't start the analysis of my library.

I thought it was an issue with MacOS Catalina but it doesn't seem to work on MacOS Big Sur as well.

Thank you very much

MacBook Air 13″, macOS 10.15

Posted on Nov 13, 2020 7:33 AM

Best reply

TonyCollinet

Level 7

23,867 points

Posted on Nov 13, 2020 9:53 AM

As terence says, make sure the external drive is set up as described here:

https://support.apple.com/en-gb/HT201517

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Curration process of my photos library is frozen and Photos won't start the facial recognition feature

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