Thank you for your reply John Scott - every time I write a negative review of Big Sur, Apple Support censors me.
I think it's ridiculous - they not only despise criticism but refuse to listen to common sense.
Those of us who have been loyal to Apple for decades are getting older and once we get used to an upgrade and it works for us, keeping in mind the need to make sure icons and text are not minute - they have some 15 year old designer make it cool for the younger generation....ridiculous and insulting.
with all the money Apple has there should be surveys and chats and not this support system of users where we have to answer questions and figure out their mistakes.
It's shameful. Greedy Apples....
be safe and take care and they will probably delete this even before you can read it.