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Mail search not working after Big Sur install

I am unable to get mail search function to work after Big Sur install. After reading some other previous email search content, I closed mail completely, opened with shift+Mail, closed and rebooted and same problem occurring.

iMac, macOS 10.12

Posted on Nov 13, 2020 11:40 AM

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461 replies

May 21, 2021 8:40 PM in response to Cloudiii

I thought it was broken too and I went so far as to completely wipe my SSD and reinstall from scratch. Turns out, mail changed and you might just be searching wrong. Type what you are looking for in the search box and then look on the left where all your folders and mailboxes are listed in the side bar. At the very top there should be an option for All Mailboxes (it only appears after you have typed into the search field). Click on the All Mailboxes option and there are all the emails you are looking for. At least that is how I got it working for me.

May 28, 2021 6:05 PM in response to Cloudiii

After struggling whit this issue for 2+ months, the only solution actually worked for me was to create a new user on my MAC and transfer all the files to it.

Even better, restore the mac to factory settings, create a new user and configure your email accounts from scratch. It's a lot of work and take time, but will solve the search problem for good.

Jul 26, 2021 7:47 PM in response to Cloudiii

This may not solve the issue for everyone, but in my case I found that uninstalling my Sophos Home client largely cleared the problem.


Sophos Home's processes collectively consume a lot of CPU, which in turn seems to interfere with a lot of things, mail search included.


Not a good thing to remove endpoint protection, but my laptop is almost unusable at times. Most apparent is the extreme slowness of mail searches. I hope that Sophos sorts out the issue soon so I can resume using the product.

Jul 31, 2021 12:14 PM in response to Cloudiii

I have tried everything - I even removed all other users, reinstalled Big Sur, rebuilt spotlight, deleted the envelope files, rebuilt the mailbox, quit and re-opened Mail three times while holding the shift key, plus every other suggestion I can find on the internet. Most fixes work for a search or two, then they stop working again. Unfortunately, the only thing that has worked for me permanently is to install MS Outlook 365 on my Mac and go to that whenever I need to do a search in mail. And I hate MS Outlook. It is a sad, sad, sad day when we have to install a Microsoft program in order to search Apple iCloud email (my email is @me.com) on an Apple MacBook Pro. Really, Apple?!?!? Has it really come to this?

Sep 6, 2021 4:53 AM in response to Cloudiii

I still have issues with Apple Mail - which used to be my favourite programme - and it makes me want to cry.


What is happening with Mail? I keep expecting an an upgrade will surely fix it - but this is dragging on.

Mail on my iPhone works fine - in fact sometimes I need to use my mail on my phone in conjunction with my MacBook Pro to manage it. In other words, when I'm looking for a message and it isn't found in my MBP Mail, I search my phone Mail where I can see the date and time of the message - and then travel to there on my MBP. Frustrating, is all I can say and I'm really disappointed.

What is the phone team doing that the MBP don't yet know about? Or maybe teams have stopped talking together?

Sep 8, 2021 4:12 AM in response to Cloudiii

I had this problem, with Mail 14, Big Sur 11.5.2. I don't know if I've 'solved' it but it has gone away as a result of one time-consuming but useful step - moving thousands of emails from my main inbox to other mailboxes I've set up. Now that I've done it I can't remember how many emails were in the inbox to begin with but it was certainly more than 9,000 and maybe more than 10,000. Could it be that there's some kind of limit to the number of searchable emails in an inbox, or in any one mailbox? And that one over-full box blocks the others? Sounds unlikely, I know, but as I say, it's working for now. And there were way too many emails in there. It's good to sort them out, deleting the chaff, separating the personal from the business-related, etc.

Sep 17, 2021 9:29 AM in response to __gabe__

I tried this method twice, but it didn't help. When I search running Big Sur 11.5.2, I get a couple recent emails but then nothing going back to 2018. Some emails older than that may or may not contain the search terms, but I'm getting no more recent results with thousands of email messages to search through. I also tried Close Mail, Shift-Click, etc., unchecked all but iCloud account, but still nothing changes.

Oct 31, 2021 8:34 AM in response to Cloudiii

So I still can't make mine work. Weirdly it will search messages from a month ago or more, but will not search recent messages. So if I put the name of a colleague who emails me every few days into my search box, it will come up with his emails from prior to September, but no later.

Could this be because I have so many messages in my inbox?

I have tried removing the search box and reinstalling it. So glad this worked for others, but sadly not for me.

I just don't know what to do! I have to look on my iPhone for messages.

Mail search not working after Big Sur install

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