You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Broken iPhone

Hi all, I cracked the front & back of my phone at work the other day (fell down a flight of stairs).

I am still covered by AppleCare+, and I was wondering what the process would be of replacing the phone.


I am aware of a $129 charge, but would I be getting a refurbished/replacement phone, or are they just fixing the one I have now?


Thank you!

iPhone XS

Posted on Nov 13, 2020 6:19 PM

Reply
4 replies

Broken iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.