You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Broken iPhone

Hi all, I cracked the front & back of my phone at work the other day (fell down a flight of stairs).

I am still covered by AppleCare+, and I was wondering what the process would be of replacing the phone.


I am aware of a $129 charge, but would I be getting a refurbished/replacement phone, or are they just fixing the one I have now?


Thank you!

iPhone XS

Posted on Nov 13, 2020 6:19 PM

Reply
4 replies

Broken iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.