Level 1

26 points

Homekit: Accessory Already Added Issue?

During the installation process of my new Yale Assure Lock SL Wi-Fi and Bluetooth lock I added the August module to my Home app and realized I did it in the wrong order per the installation manual, so I removed it. I'm not unable to add the August module back to home Home app as I keep getting the "Accessory Already Added. To add this accessory to your home, you'll need to reset it first." After two and half weeks trying to debug the situation with August support (uninstalling the lock from the door several time, resetting the lock to factory default setting via the Yale Access app and the hard reset button in the lock. Removing all existing accessories from Home app and completely deleting my home the that I had setup in the Home app several time. Disabling iCloud sync on all devices) with no avail. I'm now turning to the Apple community for assistance. The last point I'll add is the Yale Access app has a add lock to Homekit Setup and during that setup process I get stuck on the following screen "We were unable to find your device. Please make sure the device is nearby and powered on". I'm able to open and close the lock via bluetooth, Wi-Fi, and over the Internet without any issue through the Yale Access app. Any help will be greatly appreciated.

Posted on Nov 14, 2020 12:37 PM

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grhodson

Level 1

9 points

Posted on Nov 27, 2020 8:06 AM

Misery loves company apparently. Have one reset and gone through the setup 5x. Just spent an hour on phone with Yale Tech Support. There is a known bug and the only solution they have is too replace the “radio module” under warranty. Just sent in my details to they can send me a new one.

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41 replies

grhodson

Level 1

9 points

Dec 2, 2020 4:52 PM in response to krlozm

I sent my info to Yale for the replacement module. They told me 7-10 days for it to arrive

djoneswi Author

Level 1

26 points

Dec 4, 2020 7:57 PM in response to Seblime

Nice. I’m happy a hard rest worked for you. I’ve tried the hard factory reset several time with zero success but I’m willing to try one more time.

Trpeets1

Level 1

4 points

Jan 10, 2021 10:57 AM in response to Draps

After many, many hours of calls with Yale and no resolution to the august HomeKit connection, I found this recommendation. It worked beautifully, thank you VERY much!

Jan 11, 2021 5:59 PM in response to leilap0

This option didn't worked for me, tried with my wife iPhone with no luck.

Feb 2, 2021 10:52 AM in response to LandLine

Thank you landline!

This solved my issues as well. The one nice trick I used was to not do the app based reset so that all my codes and settings would be reloaded to the lock. Thanks!

Mar 17, 2021 5:14 AM in response to djoneswi

Same thing, but with ecobee. Added the device, but encountered an error during installation. Exited setup, went to try again.

device already connected.

no devices listed on the home app.

🤷‍♂️

Mar 18, 2021 4:57 AM in response to dawley4369

That was my next idea, just hoping to find out why it’s happening in the first place.

Apr 14, 2021 8:18 AM in response to djoneswi

I'm not sure about that cuz these are only hardware which connect it's software.

almoko77

Level 1

8 points

May 30, 2021 2:20 AM in response to djoneswi

Exactly the same issue with no solution.

grhodson

Level 1

9 points

Nov 27, 2020 8:24 AM in response to joeyfatone

I called Yale Support at 800-810-9473. I would suggest when you call that you not go through the pain of resetting and trying to fix the lock for an hour and just tell them that this issue was elevated with Yale Tech Support. Wait time was only 1 minute so at least there was no long hold for technician thing.

When you set up HomeKit within the August App did anyone actually get to input or scan a code? Mine would say remove faceplate and then it would scan for devices and then time out and say there are no devices. Setting up in HomeKit would allow for scanning of barcode but then would give me “this accessory has already been added” and then ask me to reset.

I will post something when I get a new module.

Frustrating for sure....

krlozm

Level 1

8 points

Dec 2, 2020 12:56 PM in response to grhodson

Hello,

any updates? I bought a Yale Lock and was on the phone with them for an hour and HomeKit still showed -accessory already in home, rested it. I’m sure is the module, did they send you a new one?

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Homekit: Accessory Already Added Issue?