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djoneswi Author

Level 1

26 points

Homekit: Accessory Already Added Issue?

During the installation process of my new Yale Assure Lock SL Wi-Fi and Bluetooth lock I added the August module to my Home app and realized I did it in the wrong order per the installation manual, so I removed it. I'm not unable to add the August module back to home Home app as I keep getting the "Accessory Already Added. To add this accessory to your home, you'll need to reset it first." After two and half weeks trying to debug the situation with August support (uninstalling the lock from the door several time, resetting the lock to factory default setting via the Yale Access app and the hard reset button in the lock. Removing all existing accessories from Home app and completely deleting my home the that I had setup in the Home app several time. Disabling iCloud sync on all devices) with no avail. I'm now turning to the Apple community for assistance. The last point I'll add is the Yale Access app has a add lock to Homekit Setup and during that setup process I get stuck on the following screen "We were unable to find your device. Please make sure the device is nearby and powered on". I'm able to open and close the lock via bluetooth, Wi-Fi, and over the Internet without any issue through the Yale Access app. Any help will be greatly appreciated.

Posted on Nov 14, 2020 12:37 PM

Top-ranking reply

leilap0

Level 1

14 points

Posted on Nov 27, 2020 4:10 PM

Okay - I found a workaround that may work for some people.

I couldn't get the lock working with HomeKit on my iPhone, but my husband was home today and we decided to try setting the whole thing up on his iPhone instead. I did a factory reset of the lock and started again - this time using the August app on his iPhone, and then enabling HomeKit within the August app there too. It worked! This time the August app was able to set up HomeKit successfully.

Of course this option only works if you have two people with iPhones in your house and you are okay with having the other person "own" the August setup and the HomeKit setup.

This workaround shows me that this is clearly a HomeKit problem. Removing accessories in HomeKit is not working properly. HomeKit is leaving behind information that makes the Home app think the accessory is still there - even though you can't see the accessory anywhere in the app. In an iCloud account that had never had the lock added and then removed (my husband's), everything was fine. In my account I couldn't get it to work no matter what I did.

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Homekit: Accessory Already Added Issue?

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