Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing videos and images after iOS update

Hello! Half of my images and videos missing after the update. I don’t know what to do.


[Re-Titled by Moderator]

iPhone XR, iOS 14

Posted on Nov 14, 2020 1:11 PM

Reply
Question marked as Best reply

Posted on Nov 15, 2020 12:02 AM

Did you backed it up before iOS update? In iTunes or iCloud?


Your post does not specify exactly the process adopted by you to take a backup.


If it is not in the Recently Deleted Album then either you have deleted them 30 days earlier or have never deleted any.


Please check the following

  1. If you have restored your iPhone with a backup which does not contain the Photos that you are looking for then please look for correct backup on your PC/Mac --> Locate backups of your iPhone, iPad, and iPod touch - Apple ...
  2. If you have restored from iCloud backup, then note the following
    1. iCloud backup doesn’t include information that is synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive.
    2. *-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 
  3. Probably you may have un-synced photos with Mac / PC, sync them again
    1. For PC: --> Sync photos in iTunes on PC with devices - Apple Support
    2. For Mac --> Sync photos between your Mac and iPhone or iPad - Apple ...
  4. Have you ever imported your photos to Mac/PC and used Delete after Import --? Transfer photos and videos from your iPhone, iPad, or iPod ...
  5. Do you have a backup (iTunes) --> Restore your iPhone, iPad, or iPod touch from a backup ...
  6. Have you ever uploaded them to any Cloud Drives Cloud Drives (iCloud Drive, Google Drive, One Drive, Dropbox, Flickr, box, Amazon Drive, Adobe Creative Cloud etc.?)
  7. At last but not the least, check the Apple ID that you have signed into your device.


3 replies
Question marked as Best reply

Nov 15, 2020 12:02 AM in response to Yelyzaveta36

Did you backed it up before iOS update? In iTunes or iCloud?


Your post does not specify exactly the process adopted by you to take a backup.


If it is not in the Recently Deleted Album then either you have deleted them 30 days earlier or have never deleted any.


Please check the following

  1. If you have restored your iPhone with a backup which does not contain the Photos that you are looking for then please look for correct backup on your PC/Mac --> Locate backups of your iPhone, iPad, and iPod touch - Apple ...
  2. If you have restored from iCloud backup, then note the following
    1. iCloud backup doesn’t include information that is synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive.
    2. *-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 
  3. Probably you may have un-synced photos with Mac / PC, sync them again
    1. For PC: --> Sync photos in iTunes on PC with devices - Apple Support
    2. For Mac --> Sync photos between your Mac and iPhone or iPad - Apple ...
  4. Have you ever imported your photos to Mac/PC and used Delete after Import --? Transfer photos and videos from your iPhone, iPad, or iPod ...
  5. Do you have a backup (iTunes) --> Restore your iPhone, iPad, or iPod touch from a backup ...
  6. Have you ever uploaded them to any Cloud Drives Cloud Drives (iCloud Drive, Google Drive, One Drive, Dropbox, Flickr, box, Amazon Drive, Adobe Creative Cloud etc.?)
  7. At last but not the least, check the Apple ID that you have signed into your device.


Nov 15, 2020 12:04 AM in response to Yelyzaveta36

Please check the following

  1. Do you have a backup (iTunes or iClouds), --> Restore your iPhone, iPad, or iPod touch from a backup ...
  2. Did you sync with iCloud earlier and now it is disabled. Then again --> Set up iCloud on your iPhone, iPad, or iPod touch - Apple ...
  3. Have you ever imported your photos to Mac/PC --? Use Photos on your Mac - Apple Support OR Set up and use iCloud Photos on your Windows PC - Apple ...
  4. Have you ever uploaded them to any Drives (One Drive, Drive, Flickr, Dropbox) - Backup iPhone data with Google Drive - iPhone & iPad ...




Missing videos and images after iOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.