Bluetooth on iPhone 12 not working well with hearing aids

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Level 1

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Bluetooth on iPhone 12 not working well with hearing aids

I used my Bernafon Zerena hearing aids with my previous iPhone X for 2 years without any real problems.

Since I switched to the iPhone 12, I've had several issues. The Bluetooth connection will cut out, then will reconnect - on one or both of the hearing aids. Also, there is often static when first starting a stream over Bluetooth. I need to turn off Bluetooth, then turn it back on in order to clear the static.

Has anyone experienced the same issues? Is this a software issue with the phone? Has the Bluetooth chip changed? Not sure how to fix this.

iPhone

Posted on Nov 14, 2020 2:06 PM

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Answer 1

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Alancito

Level 7

28,144 points

Nov 14, 2020 3:11 PM in response to DougEfr3sh

Doug ~ "Apple is aware of this issue and will provide a fix in a future software update." Source:

If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model

...Also:

"I have been in contact with Apple and they said they are getting closer to a fix. Until then I was told to go into settings - accessibility - Hearing Devices - top item, MFI hearing devices - Uncheck “Stream to left hearing device”. Do this until we get an update fix. I have not had the static noise since I did this. You will only hear with your right hearing aid until it is fixed." [Source]

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