Connectivity with new SIM card iphone 6

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Level 1

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Connectivity with new SIM card iphone 6

Yesterday, while in a T-Mobile store considering a phone upgrade, the T-Mobile representative suggested I upgrade my phone iPhone6 with a new Sim card. Of course I take his advice and he puts in a new card. I live in a slightly rural area and I’m now having “No Service” issues. The T-Mobile coverage map says I should have excellent 4G connectivity, But poor 5G connectivity. Is there a way to make my phone only work via 4G? I am able to make calls with the Wi-Fi option. But, I prefer to have the phone work as it did before the Sim card upgrade(?). Not sure if it matters, but I was a sprint customer converted to T-Mobile. I did a software update but That did not resolve the issue

iPhone 6, iOS 12

Posted on Nov 14, 2020 5:37 PM

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Answer 1

ChrisJ4203

Level 10

236,291 points

Nov 14, 2020 6:01 PM in response to Cantwells

It could have something to do with the SIM, however, you should see some settings when you go to Settings>Cellular>Cellular Data Options>Voice & Data.

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Answer 2

ChrisJ4203

Level 10

236,291 points

Nov 14, 2020 5:41 PM in response to Cantwells

First off, the iPhone 6 does not have the hardware to support 5G, so that cannot be your issue. If you are having connection problems, you need to get back in touch with T-Mobile to have that corrected.

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Answer 3

Cantwells Author

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Nov 14, 2020 5:48 PM in response to ChrisJ4203

Hey, thanks for the quick response. While doing a search trying to rectify this matter, I did see that the iPhone 6 did not support 5G. I suppose the T-Mobile employee should’ve known that before installing the new card in my “old” phone. Do you have Any idea what could explain why I can’t access the “excellent” 4G coverage?

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Answer 4

Cantwells Author

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Nov 14, 2020 6:19 PM in response to Cantwells

Oops...

mr. 4203.

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Answer 5

ChrisJ4203

Level 10

236,291 points

Nov 15, 2020 8:35 AM in response to Cantwells

You're welcome.

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Answer 6

Cantwells Author

Level 1

8 points

Nov 14, 2020 6:12 PM in response to ChrisJ4203

Mr. 123,

I did try that. Unfortunately, my three choices under the cellular data options or are “off”, “voice and data”, and “data only”. And there are no further options when selecting any of those. From my Internet search, I saw that newer phones gave additional choices in “cellular data options”. You were right that I will probably have to go back to the store. Sadly, from my albeit limited experience, most employees in these stores are clueless clowns ONLY concerned with selling product.

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Answer 7

Cantwells Author

Level 1

8 points

Nov 14, 2020 7:29 PM in response to ChrisJ4203

Chris,

i Did a Google search that suggested I remove and re-insert the Sim card. I gave it a shot and apparently it has worked. I still don’t have the options We discussed, but I do have two bars of service. Thank you for your time

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Connectivity with new SIM card iphone 6

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