Bluetooth EarBuds won't stay connected to iPhone after update

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Bluetooth EarBuds won't stay connected to iPhone after update

I have an iPhone 11 (IOS 14.1). My earbuds (Amazon Basics BE-2101) had been working until a recent update and now the earbuds won't stay connected to Bluetooth. Currently, I have to re-connect each time, and they work for maybe 1 minute then disconnect; I hear the "disconnect" tone when blutooth connection drops. The disconnect tone typically happens a few minutes after I have stopped listening to music.

To be even more specific, I have isolated it down the the Right earbud. If I use just the left earbud, then the left earbud stays connected, but not when I attempt to use them together (stereo). Nor will the Right earbud work byself.... I have a tradition Bluetooth headphones that works just fine with iPhone.

Final Note: The both earbuds work just fine with my iPad, laptop, Desktop computer, and TV. I can't find anything wrong with the earbuds when using them with other bluetooth devices.

Suggestions on how to fix this?

iPhone 11

Posted on Nov 15, 2020 3:48 PM

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Answer 1

Nov 23, 2020 2:48 PM in response to nrnoble

Hey there nrnoble,

Thanks for reaching out to Apple Support Communities. We understand you’re having issues using your Bluetooth headphones with your iPhone. We’ll be happy to help with this.

Make sure this issue is not related to any interference using the steps here:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Then go through the steps here:

If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch

Also, there has been a more recent update for iOS released. You may want to update as well:

Update your iPhone, iPad, or iPod touch

We hope this helps.

Take care.

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Bluetooth EarBuds won't stay connected to iPhone after update

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