123 Favourite kids songs not available

Re the subject, suddenly I’m not able to listen to this album. I paid for Apple Music under family plan. How come I’m not able to listen to the music that was once available? This is totally unfair. My child is really missing this album as he likes all the songs. Please rectify ASAP.

iPhone XR, iOS 13

Posted on Nov 16, 2020 5:51 AM

Reply
3 replies

Nov 24, 2020 10:39 AM in response to psigpani

Hi psigpani,


Thanks for posting! We definitely understand the concern if you're not able to play certain content in Apple Music. We'd like to see if we can assist.


What exactly happens when you try playing the album in question?


Depending on what you're seeing on your device, the steps in this link might help: If your songs are grayed out. If that doesn't help and the songs are indeed no longer available, the text below has some additional information:


"If a song isn't available in Apple Music

Some songs or albums might be grayed out because they're not currently available in Apple Music. Here are some reasons why:

  • Artists and content providers might release some songs from an album in advance, but not all of them. If you add the entire album to your library, the songs will become available as they're released.
  • Artists and content providers might change or remove music from the Apple Music catalog. Search Apple Music to see if that song is available under a different name or file. If it is, add the song to your library so it's no longer grayed out.
  • The song might not be available in your country or region and will appear in gray text when you search for it in Apple Music.
  • If an explicit song is grayed out, you might have restrictions turned on for your device. You can use Screen Time on your iPhone, iPad, or iPod touch, or Screen Time on your Mac to turn off restrictions. You can also add the clean version from Apple Music to your library."


We hope this helps you.


Best wishes.

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123 Favourite kids songs not available

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