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I have a new MacBook Air 13" which has worked fine until I updated from Catalina to Big Sur. Now touch ID works except for waking from sleep. I have tried deleting the fingerprint and reloading it and it works first time and no more. I have tried unchecking 'unlocking your mac', rebooting and then checking it again and nothing works. It will wake by typing the password but that defeats the object of touch ID.
MacBook Air 13″, macOS 10.15
Thespis1 wrote:
I have a new MacBook Air 13" which has worked fine until I updated from Catalina to Big Sur. Now touch ID works except for waking from sleep. I have tried deleting the fingerprint and reloading it and it works first time and no more. I have tried unchecking 'unlocking your mac', rebooting and then checking it again and nothing works. It will wake by typing the password but that defeats the object of touch ID.
Verify you have the preference check. If so toggle it a few times to jump start.
>System Preferences>Touchbar
remove/ reset your finger prints if necessary
Use Touch ID on Mac - Apple Support
Thespis1 wrote:
I have a new MacBook Air 13" which has worked fine until I updated from Catalina to Big Sur. Now touch ID works except for waking from sleep. I have tried deleting the fingerprint and reloading it and it works first time and no more. I have tried unchecking 'unlocking your mac', rebooting and then checking it again and nothing works. It will wake by typing the password but that defeats the object of touch ID.
Verify you have the preference check. If so toggle it a few times to jump start.
>System Preferences>Touchbar
remove/ reset your finger prints if necessary
Use Touch ID on Mac - Apple Support
Thespis1 wrote:
Yes it's checked and as I say I have unchecked and rechecked while rebooting in between. I'm not sure what you mean by 'toggle' it?
Sorry I see English is not your first language— from the dictionary:
If no resolve—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
English is my first language and I am also aware of the meaning of the word toggle. What wasn't clear was how you meant it to be used in this process, and I still don't. As you would see by reading my original question I have done all the things you seem to be suggesting.
Thespis1 wrote:
English is my first language and I am also aware of the meaning of the word toggle. What wasn't clear was how you meant it to be used in this process, and I still don't. As you would see by reading my original question I have done all the things you seem to be suggesting.
Call Customer Support (800) MY–APPLE (800–692–7753)
Is this when you wake after closing the lid. Otherwise pressing any key should wake up the Mac if the lid is open
Yes it is when waking after closing lid. As I say, I can use my password and the touch ID works for other things, only not for waking any more.
Yes it's checked and as I say I have unchecked and rechecked while rebooting in between. I'm not sure what you mean by 'toggle' it?
The problem seems to have resolved itself and is now working. How I don't know, but I'm happy .
Touch ID won't wake from sleep in Big Sur
